Returns and Refunds Policy
14 days for returns:
We would like to make your purchase from this website comfortable. We will gladly accept goods in its original condition, excluding final sale items, if you would like to return your purchase, for any reason, during 14 days from the day your order was delivered to you. The goods must be in the original condition, unused, unworn, not washed or modified, with all labels, tags and accessories, as well as in the original packaging in order to return goods and receive refund. Please try on the shoes on a carpeted surface to keep them in the original condition.
International returns outside of Ukraine:
Please note that we charge Euro 20 flat fee on all returns outside of Ukraine. You can ship goods back to our warehouse in USA or Italy at your cost. Please write us an email to firstname.lastname@example.org to receive a postal address for returns.
Returns in Ukraine:
For all orders in Ukraine, please use Nova Poshta postal services to ship your returns for free. Please use additional postal box during return of goods to keep original packaging in the original condition.
We proceed with the refund during 5 business days from the day of receipt of goods back to our address. Please note that we charge Euro 20 flat fee on all returns outside of Ukraine. Please note that we do not refund any shipping cost, VAT, import duties, customs cost or any taxes which could be applied to your purchase or return.